Fidelitone
Bilingual Preferred Tuesday - Saturday 11am - 8pmThe Dispatch Support Representative 1 is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes.
The Dispatch Support Representative 1 will work and communicate closely with drivers, installers and warehouse personnel to ensure Fidelitone customers receive timely communication on delivery status.
Essential Functions:
Communicate with drivers and installers to ensure timely delivery to Fidelitone Last Mile customersCommunicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for Fidelitone clients.
Responsible for sorting and preparing all delivery paperwork.
Operate Fidelitone routing software to effectively communicate with driversWorks with and assists drivers and customers to problem solve and provide excellent customer service.
Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staffResponsible for communicating cancelled or rescheduled deliveries to end customer and client.
Other duties as assigned.
Required SkillsSKILLS & ABILITIES:
Ability to operate Fidelitone routing software to effectively communicate with driversWorking knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators.
Ability to interact with internal/external customers.
Ability to communicate effectively across all levels of management, peers, and clients.
Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
Intermediate computer proficiency in Excel and Word.
Required ExperienceEDUCATION &
Experience:
High school diploma or equivalent0-2 years dispatch, call center or logistics/supply chain experienceAbout the Company:
Fidelitone.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Dispatch Support Representative 1 will work and communicate closely with drivers, installers and warehouse personnel to ensure Fidelitone customers receive timely communication on delivery status.
Essential Functions:
Communicate with drivers and installers to ensure timely delivery to Fidelitone Last Mile customersCommunicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for Fidelitone clients.
Responsible for sorting and preparing all delivery paperwork.
Operate Fidelitone routing software to effectively communicate with driversWorks with and assists drivers and customers to problem solve and provide excellent customer service.
Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staffResponsible for communicating cancelled or rescheduled deliveries to end customer and client.
Other duties as assigned.
Required SkillsSKILLS & ABILITIES:
Ability to operate Fidelitone routing software to effectively communicate with driversWorking knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators.
Ability to interact with internal/external customers.
Ability to communicate effectively across all levels of management, peers, and clients.
Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
Intermediate computer proficiency in Excel and Word.
Required ExperienceEDUCATION &
Experience:
High school diploma or equivalent0-2 years dispatch, call center or logistics/supply chain experienceAbout the Company:
Fidelitone.
Estimated Salary: $20 to $28 per hour based on qualifications.
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